Download and view the Freshney Place Centre Guide here.
To view Freshney Place’s Visitor Code of Conduct please click here.

Parking at Freshney Place Shopping Centre is simple – with two secure multi storey car parks providing more than 800 spaces. Our West Car Park is located near to the Market and Next, the East Car Park is located near our new Primark store.

	Dedicated parent and child spaces are available throughout the West Car Park;
	There are ample accessible parking facilities in both multi-storey car parks. For easy access to Shopmobility please park on the ground floor of the West Car Park.
	Electrical vehicle charging points are available on level 3 of the West Car Park. These charging points are FREE to use for paying car park customers.
	Visitors on motorcycles are welcome to park in the centre car parks and the same parking rates apply as stated below.

Vehicle Parking Tariff

Take your ticket as you enter the car park, stay as long as you like and when you are ready to leave, pay at one of our pay stations before returning to your car. Drive to the exit and insert your validated ticket into the machine to exit.

Monday – Saturday
Up to 1 hour……………….. £1.00
1-2 hours……………………. £2.00
2-4 hours……………………. £3.00
4-6 hours……………………. £6.00
6-8 hours……………………. £8.00
Over 8 hours ……………..£10.00

Sunday
Up to 1 hour……………….. £1.00
1-2 hours……………………. £2.00
Over 2 hours ……………….£2.50
All Day………………………… £2.50

Secure cycle stands are located in the West Car Park on the lower ground floor. Cycle racks are also available on Frederick Ward Way outside Friary Walk and around the town centre.

The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk

Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.

Free to withdraw cash points are located near House of Fraser on Friargate mall & inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.

Freshney Place Shopping Centre toilets are located near Costa Coffee and The Entertainer on Baxtergate mall, these facilities also include;

	Parent and child cubicles for your peace of mind – these are extra wide cubicles with outward opening doors, so you can take your child in their pushchair with you instead of leaving them outside while you visit the toilet.
	Disabled toilets
	Baby changing facilities
	Nursing/feeding room

Additional public toilets are available in House of Fraser, M&S and the Market Hall.

We have a dedicated private nursing room located near the toilets.

Freshney Play is closed until further notice. We apologise that this facility is currently not available. We have deployed our team that usually maintain this facility to essential services within other areas of Freshney Place

Need to have a passport photo or just want a quick snap for fun? We have four photo booths available to you, two near River Island on Baxtergate, one near Clintons and one is near Starbucks. We have normal and fun strips.

Freshney Place is a great location to meet up with family or friends and enjoy time together. We have a dedicated meeting point between M&S and Clintons which is easy to locate should you become separated or simply just meeting up.

Our team patrol the shopping centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.

They can be reached anytime on telephone
01472 253027.

To view Freshney Place’s Visitor Code of Conduct please click here.

Keeping children and families safe 

Freshney Place is a family friendly place to visit, shop and have fun. Our Freshney Dog Child Safety Initiative helps families and most importantly, children, stay safe whilst shopping with us. Freshney Dog child safety wristbands are available from the Customer Service Desk or any member of the team and are free to all children visiting the centre. A name and number on a wristband is the simplest and quickest way to reunite a lost child.

We’re here to help!

The easy way to send, return and Click & Collect. Shop with your favourite brands online and collect your purchase from our Customer Service Desk.

Opening hours:
Monday – Saturday:  9:00am – 5:30pm
Sunday:                        10:30am – 4:00pm

Location – find us at the Customer Service Desk on Baxtergate mall near HMV.

We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall or at our Customer Service Desk.

Location: Customer Service Desk – Baxtergate mall near HMV

Services available: Collect+, gift cards, pushchair hire, Shopmobility hire, taxi request service, photocopying, printing, faxing, Strollex and car park ticket payment.

If you require assistance, please speak to a member of Freshney Place team patrolling the centre or visit our Customer Service Desk on Baxtergate mall near HMV. For your safety we have First Aid and Defibrillator trained staff on site.

The perfect gift for family and friends for any occasion. Accepted at more most of the stores at Freshney Place you can give any amount big or small. Freshney Place Gift Cards can be purchased from the Customer Service Desk in Baxtergate Mall or by clicking below.

Buy Gift Card

For more information click here or call the Customer Service Desk on 01472 230250.

Visit us at the Customer Service Desk, call us on 01472 230250 or email customer.services@freshneyplace.co.uk 

Location: Customer Service Deck on Baxtergate mall near HMV.

Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!

Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.

For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php

The Strollex (children’s cars) is closed until further notice. We apologise that this facility is currently not available. We have deployed our team that usually maintain this facility to essential services within other areas of Freshney Place

Pushchair Hire is closed until further notice. We apologise that this facility is currently not available. We have deployed our team that usually maintain this facility to essential services within other areas of Freshney Place.

Shopmobility is located at our Customer Service Desk on Baxtergate Mall.

Equipment can be hired from the centre’s Customer Service Team (at the desk near to HMV and Freshney Play), and includes both standard and bariatric wheelchairs, as well as standard and extra-manoeuvrable ‘twin’ scooters’.

To hire any equipment photo identification and proof of address must be provided. Hourly charges apply, annual memberships are available. Anyone requiring more information, or wishing to discuss the service further with the team, can contact the Customer Service department on 01472 230250 or 01472 253028.

Disabled toilets are available. You can find them on Baxtergate. View the store map here.

Freshney Place are committed to the Purple Tuesday initiative.

Purple Tuesday is about creating a step change improvement in the awareness of the value and needs of disabled customers. It is about making the customer experience accessible.

Freshney Place aim to make public commitments to ensure sustainable changes are made, resulting in the opening up of products and services to the disability market.