What safety measures are in place in response to the Coronavirus outbreak?
In line with the Government’s coronavirus restrictions, our stores are now open and are looking forward to welcoming you back.
While our cafes and restaurants remain closed indoors, some are offering click-and-collect, takeaway or delivery options. Due to government guidelines food and beverages cannot be consumed within the centre.
Here’s some tips to help you plan your visit to us:
What’s open now?
Our non-essential retail stores have now reopened. Find out more by checking out our Shops section. Individual store opening hours may vary, please contact them for their opening hours before your travel.
It’s important to keep a safe distance from others and to follow our one way/ keep left system at all times, please look out for signage and be considerate of others.
You must wear a face covering at all times, unless you are exempt for medical reasons.
Please wash hands regularly, make use of hand sanitising stations and choose contactless payments where possible.
Our on-site team are on hand to help, and have all been provided with suitable PPE to help them carry out their roles safely.
Thanks to all of our visitors for helping to keep everyone safe.
Do I have to wear a face covering when visiting?
Yes. A face covering is mandatory whilst visiting the shopping centre, unless you are exempt for medical reasons. This is a legal requirement.
Will I have to queue to go into a shop?
Queues are likely in peak times, if the queues are full please keep circulating around the centre.
Visiting after 2pm is our quieter time.
What are the opening hours at Freshney Place Shopping Centre?
Our opening hours can be found here.
When are the car parks open? How many spaces do you have? Are there disabled and parent/child spaces?
The East and West car parks are open.
The Car Parks are open Monday to Saturday 08:00 to 18:00, no entry available after 17:30. Sunday 10:00am to 17:00 no entry after 16:30
Does the centre have a general Click and Collect service?
Yes available from the Customer Service Desk
Does Freshney Place Shopping Centre have WiFi?
Yes – we have WiFi available free to all our visitors. Simply log in when you arrive or ask any member of staff if you need some help.
Can I hire mobility equipment at Freshney Place Shopping Centre?
We have both wheelchairs and self-drive scooters you can hire from us. Please bring along 2 pieces of ID, one with a photo and one which includes your home address. We recommend that you call us beforehand to book your scooter to ensure we have what you need available. Note: Wheelchairs and scooters are subject to availability. If you’d like more info, call us on 01472 253028, or email us. For more information click here.
Are there any toilets? Are there disabled and parent/child facilities?
Yes there are facilities available.
Do you have any jobs at Freshney Place Shopping Centre
For our latest job vacancies at Freshney Place Shopping Centre click here.
Do you provide contract parking passes?
Yes we do. These are currently available at £60 per month. For more information please email us.
Does Freshney Place Shopping Centre have a visitor Code of Conduct?
Yes this can be viewed here.
Are dogs allowed in Freshney Place?
Assistance dogs are welcome at Freshney Place. Unfortunately, all other animals are not permitted in the centre.