FAQs

  • What are the opening hours at Freshney Place Shopping Centre?
    Monday to Saturday* 9:00 am – 5:30 pm

    Sunday* 10:30 am – 4:30 pm

    Bank Holiday* 10:30 am – 4:30 pm

    * Individual store opening times may vary.
  • When are the car parks open? How many spaces do you have? Are there disabled and parent/child spaces?
    We have two multi-storey car parks open Monday to Saturday from 8:30 am until 6:00 pm (last entry 5:30 pm) and on Sunday from 10:00 am until 5:00 pm (last entry 4:30 pm).

    West (near the Market and Next) with 395 bays:

    Lower ground floor 64 – mainly disabled and parent/child bays

    Other Levels – we have 331 spaces in total with some dedicated for disabled and parent/child. We also have four Electric Charging Bays, which are free to use for those paying to park.

    East (near Primark and TKMaxx) with 469 bays:

    There are dedicated Disabled bays located on levels 6 & 8.
  • Does the centre have a general Click and Collect service?
    Yes - as well as our many retailers that offer a Click and Collect service, Freshney Place Shopping Centre also offers a full Collect Plus service from our Customer Service Desk, so you can buy what you need on-line and have it delivered to us and collect at your leisure.

    For more information click here.
  • Does Freshney Place Shopping Centre have WiFi?
    Yes – we have WiFi available free to all our visitors. Simply log in when you arrive or ask any member of staff if you need some help.
  • Can I hire mobility equipment at Freshney Place Shopping Centre?
    We have both wheelchairs and self-drive scooters you can hire from us. Please bring along 2 pieces of ID, one with a photo and one which includes your home address. We recommend that you call us beforehand to book your scooter to ensure we have what you need available. Note: Wheelchairs and scooters are subject to availability. If you’d like more info, call us on 01472 253028, or email us here. (link through to our customer service email) For more information click here.
  • Are there any toilets? Are there disabled parent/child facilities?
    Our Platinum Award winning toilets are located near Costa Coffee on Baxtergate. These toilets include disabled facilities as well as baby changing facilities. There are also larger cubicles win both male and female toilets so you can take your child with you to the toilet whilst they remain safely in their pushchair.
  • What facilities are there for families with children?
    We have various bottle warming facilities available through our retailers as listed on our store guide – click here.

    Children’s pushchairs are available to hire free of charge from our Customer Services Desk (£25 refundable cash deposit or Driver’s License or Passport is needed). Pushchairs are suitable from birth to 36months or a maximum weight allowance of 15kg.

    Free Soft Play - Shopping isn’t boring for kids at Freshney Place. Our soft play area designed for kids under 120cm to let the little ones blow off steam so you can make the most of your day's shopping. For more information click here

    Do you have any jobs at Freshney Place Shopping Centre
    For our latest job vacancies at Freshney Place Shopping Centre click here.
  • Can I download a Store Guide?
    You can download our Store Guide here.
  • Do you provide contract parking passes?
    Yes we do. These are currently available at £60 per month. For more information please email us.
  • Does Freshney Place Shopping Centre have a visitor Code of Conduct?
    Yes this can be viewed here.