Download and view the Freshney Place Centre Guide here.
To view Freshney Place’s Visitor Code of Conduct please click here.

The Car Parks are currently closed.

Secure cycle stands are located in the West Car Park on the lower ground floor. Cycle racks are also available on Frederick Ward Way outside Friary Walk and around the town centre.

The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk

Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.

Free to withdraw cash points are located near House of Fraser on Friargate mall & inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.

This facilities are currently closed.

Need to have a passport photo or just want a quick snap for fun? We have four photo booths available to you, two near River Island on Baxtergate, one near Clintons and one is near Starbucks. We have normal and fun strips.

Freshney Place is a great location to meet up with family or friends and enjoy time together. We have a dedicated meeting point between M&S and Clintons which is easy to locate should you become separated or simply just meeting up.

Our team patrol the shopping centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.

They can be reached anytime on telephone
01472 253027.

To view Freshney Place’s Visitor Code of Conduct please click here.

Keeping children and families safe 

Freshney Place is a family friendly place to visit, shop and have fun. Our Freshney Dog Child Safety Initiative helps families and most importantly, children, stay safe whilst shopping with us. Freshney Dog child safety wristbands are available from the Customer Service Desk or any member of the team and are free to all children visiting the centre. A name and number on a wristband is the simplest and quickest way to reunite a lost child.

We’re here to help!

The easy way to send, return and Click & Collect. Shop with your favourite brands online and collect your purchase from our Customer Service Desk.

Opening hours:
Monday – Saturday:  9:00am – 5:30pm
Sunday:                        10:30am – 4:00pm

Location – find us at the Customer Service Desk on Baxtergate mall near HMV.

We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall.

If you require assistance, please speak to a member of Freshney Place team patrolling. For your safety we have First Aid and Defibrillator trained staff on site.

The perfect gift for family and friends for any occasion. Accepted at more most of the stores at Freshney Place you can give any amount big or small. Freshney Place Gift Cards can be purchased from the Customer Service Desk in Baxtergate Mall or by clicking below.

Buy Gift Card

For more information click here or call the Customer Service Desk on 01472 230250.

Ask one of our customer service team or call us on 01472 230250 or email customer.services@freshneyplace.co.uk 

Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!

Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.

For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php

Equipment can be hired from Freshney Place and includes both standard and bariatric wheelchairs, as well as standard, bariatric and extra-manoeuvrable ‘twin’ scooters’.
To hire any equipment or if you require more information please call: 01472 230250 and please bring along photo identification and proof of address. Hourly charges apply, annual memberships are available.

Freshney Place are committed to the Purple Tuesday initiative.

Purple Tuesday is about creating a step change improvement in the awareness of the value and needs of disabled customers. It is about making the customer experience accessible.

Freshney Place aim to make public commitments to ensure sustainable changes are made, resulting in the opening up of products and services to the disability market.