Facilities
- Centre/Shop Guide
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Car Parks
Parking at Freshney Place Shopping Centre is simple – with two secure multi storey car parks providing more than 800 spaces. Our West Car Park is located near to the Market and Next, the East Car Park is located near our new Primark store.
Dedicated parent and child spaces are available throughout the West Car Park; 
There are ample accessible parking facilities in both multi-storey car parks. For easy access to Shopmobility please park in the West Car Park. 
Electrical vehicle charging points are available on level 3 of the West Car Park. These charging points are FREE to use for paying car park customers. 
Visitors on motorcycles are welcome to park in the centre car parks and the same parking rates apply as stated below. Vehicle Parking Tariff
Take your ticket as you enter the car park, stay as long as you like and when you are ready to leave, pay at one of our pay stations before returning to your car. Drive to the exit and insert your validated ticket into the machine to exit.
Monday – Saturday
Up to 1 hour……………….. £1.00
1-2 hours……………………. £2.00
2-4 hours……………………. £3.00
4-6 hours……………………. £6.00
6-8 hours……………………. £8.00
Over 8 hours ……………..£10.00Sunday
Up to 1 hour……………….. £1.00
1-2 hours……………………. £2.00
Over 2 hours ……………….£2.50
All Day………………………… £2.50 -
Electric Car Charging Points
Electrical vehicle charging points are available
on level 3 of the West Car Park. These charging points
are FREE to use for paying car park customers. -
Cycling
Secure cycle stands are located in the West Car Park on the lower ground floor. Cycle racks are also available on Frederick Ward Way outside Friary Walk and around the town centre.
The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk
Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.
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ATM - Cash Points
Free to withdraw cash points are located near House of Fraser on Friargate mall & inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.
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Toilets
Freshney Place Shopping Centre toilets are located near Costa Coffee and The Entertainer on Baxtergate mall, these facilities also include;
Parent and child cubicles for your peace of mind – these are extra wide cubicles with outward opening doors, so you can take your child in their pushchair with you instead of leaving them outside while you visit the toilet. Disabled toilets Baby changing facilities Nursing/feeding room Additional public toilets are available in House of Fraser, M&S and the Market Hall.
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Nursing / Feeding Room
We have a dedicated private nursing room located near the toilets.
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Soft Play
Shopping isn’t boring for kids at Freshney Place. Our soft play area is designed for kids under 120cm to let the little ones blow off steam so you can make the most of your day’s shopping.
The Soft Play area is located on Baxtergate near our Customer Service Desk. The area is unsupervised so please stay with your children at all times while they have lots of fun. The Customer Service team on the Desk will be on hand if you need assistance.
Equipment includes two large soft play pits with seasonal soft play blocks, rockers and seating, a soft play mat with books in our reading corner and a giant snakes and ladder floor game. Parents and children can relax at one of our many table and seating areas.
Times:
Monday-Saturday: 9:30am – 4:30pm
Sunday: 10.30am – 4.30pmPlease note: A maximum height restriction of 120cm applies.
Prices: It is absolutely FREE
For more information please call 01472 230250
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Photo Booths
Need to have a passport photo or just want a quick snap for fun? We have 3 photo booths available to you, 2 near
River Island on Baxtergate and the other 1 is near Starbucks. We have 1 normal and 1 fun strips. -
Meeting Point
Freshney Place is a great location to meet up with family or friends and enjoy time together. We have a dedicated meeting point between M&S and Clintons which is easy to locate should you become separated or simply just meeting up.
Services
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Security
Our team patrol the shopping centre and car parks on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.
They can be reached anytime on telephone
01472 253027.To view Freshney Place’s Visitor Code of Conduct please click here.
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Child Safety
Keeping children and families safe
Freshney Place is a family friendly place to visit, shop and have fun. Our Freshney Dog Child Safety Initiative helps families and most importantly, children, stay safe whilst shopping with us. Freshney Dog child safety wristbands are available from the Customer Service Desk or any member of the team and are free to all children visiting the centre. A name and number on a wristband is the simplest and quickest way to reunite a lost child.
We’re here to help!
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Collect +
The easy way to send, return and Click & Collect. Shop with your favourite brands online and collect your purchase from our Customer Service Desk.
Opening hours:
Monday – Saturday: 9:00am – 5:30pm
Sunday: 10:30am – 4:00pmLocation – find us at the Customer Service Desk on Baxtergate mall near HMV.
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Customer Services
We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall or at our Customer Service Desk.
Location: Customer Service Desk – Baxtergate mall near HMV
Services available? Gift Cards, Pushchair Hire, Shopmobility hire, taxi request service, photocopying, printing, faxing, Strollex and car park ticket payment.
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First Aid
If you require assistance, please speak to a member of Freshney Place team patrolling the centre or visit our Customer Service Desk on Baxtergate mall near HMV. For your safety we have First Aid and Defibrillator trained staff on site.
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Gift Cards
The perfect gift for family and friends for any occasion. Accepted at more most of the stores at Freshney Place you can give any amount big or small. Freshney Place Gift Cards can be purchased from the Customer Service Desk in Baxtergate Mall or by clicking below.
For more information click here.
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Lost & Found
Visit us at the Customer Service Desk, call us on 01472 230250 or email customer.services@freshneyplace.co.uk
Location: Customer Service Deck on Baxtergate mall near HMV.
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WiFi
Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php
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Children's Cars
Strollex…It’s all about fun!
Strollex hire is a fun trolley car for young children to enjoy driving, whilst adults can enjoy a convenient ‘no worries’ shopping experience.
The trolley cars are available to hire from the Customer Service Desk for £3 an hour or £5 for two hours. To hire a Strollex car simply provide your driving licence, passport or a £25 refundable deposit.
Location: Customer Service Desk on Baxtergate Mall near HMV.
Accessibility
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Pushchair Hire
Children’s pushchairs are available to hire free of charge from our Customer Services Desk (£25 refundable cash deposit or Drivers License or Passport is needed). Pushchairs are suitable from birth to 36months or a maximum weight allowance of 15kg.
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Shopmobility
Shopmobility is located at our Customer Service Desk on Baxtergate Mall, and from 1 October 2017 customers are able to hire brand-new equipment as part of the latest improvements to the scheme.
The brand new equipment will be managed by the centre’s Customer Service Team (at the desk near to HMV and Freshney Play), and will include both standard and bariatric wheelchairs as well as standard and extra-manoeuvrable ‘twin’ scooters’.The new Freshney Place Shopping Centre Shopmobility equipment will be available to scheme members from Sunday, 1 October – all existing scheme memberships will be honoured and the hire fees will remain exactly the same. Anyone requiring more
information, or wishing to discuss the service further with the team, can contact the Customer Service department on 01472 230250, or from 1 October by using the regular telephone number:
01472 253028.
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Accessible Toilets
Disabled toilets are available. You can find them on Baxtergate. View the store map here.
Opening Times
| Monday | 9:00 am - 5:30 pm |
| Tuesday | 9:00 am - 5:30 pm |
| Wednesday | 9:00 am - 5:30 pm |
| Thursday | 9:00 am - 5:30 pm |
| Friday | 9:00 am - 5:30 pm |
| Saturday | 9:00 am - 5:30 pm |
| Sunday | 10:30 am - 4:30 pm |
| Bank Holiday Mondays | 10:30 am - 4:30 pm |
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Grimsby
DN31 1ED 01472 230250
Getting Here
Enter Grimsby on either the A180, A46 or A16 then follow the signs for ‘Town Centre’, our two multi-storey car parks; East and West offering over 800 spaces, are accessible from Frederick Ward Way. Postcode: DN31 1ED
Freshney Place is a couple of minutes’ walk from ‘Grimsby Town’ station. A regular rail service operates from all parts of the country directly into Grimsby Town station. For all timetable details telephone 08457 484950 or log on to www.nationalrail.co.uk
Several bus stops are located near Freshney Place Shopping Centre in Grimsby Town Centre. Detailed information on bus travel to Grimsby town centre and surrounding areas can be obtained by contacting Traveline on 0871 200 22 33 or visit
www.traveline.org.uk, Stagecoach or Phone’n’Ride on 01472 324440.
Freshney Place has a taxi drop off and pick up point located in the West Multi Storey Car Park on the ground floor. A bench has been specifically located in the car park near the entrance to the shopping centre for customers to wait for their taxi. You can call Taxi Cabs, Brighowgate Bus Station, Grimsby 01472 343434 or ask one of our staff on our Customer Service Desk on Baxtergate mall who will be happy to order a taxi for you.
Secure cycle stands are located in the West Car Park on the lower ground floor. Cycle racks are also available on Frederick Ward Way outside Friary Walk and around the town centre. The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. Visit www.grimsbycyclehub.org.uk.
Opening Times
Getting Here
Facilities
