Parking at Freshney Place Shopping Centre is simple – with two secure multi storey car parks providing more than 800 spaces. Our West Car Park is located near to the Market and Next, the East Car Park is located near our Primark store.

East Car Park – Lift access is only available on level 6.

	Dedicated parent and child spaces are available throughout the West Car Park.
	There are ample accessible parking facilities in both multi-storey car parks. For easy access to Shopmobility please park on the ground floor of the West Car Park.
	Electrical vehicle charging points are available on level 3 of the West Car Park. These charging points are FREE to use for paying car park customers.
	Visitors on motorcycles are welcome to park in the centre car parks and the same parking rates apply as stated below.

West Car Park Opening Hours

Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pm

East Car Park Opening Hours

Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pm

Vehicle Parking Tariff

Take your ticket as you enter the car park, stay as long as you like and when you are ready to leave, pay at one of our pay stations before returning to your car. Drive to the exit and insert your validated ticket into the machine to exit.

Monday – Saturday
Up to 1 hour……………….. £1.00
1-2 hours……………………. £2.00
2-4 hours……………………. £3.00
4-6 hours……………………. £6.00
6-8 hours……………………. £8.00
Over 8 hours ……………..£10.00

Sunday
Up to 1 hour……………….. £1.00
1-2 hours……………………. £2.00
Over 2 hours ……………….£2.50
All Day………………………… £2.50

Cycle racks are available on Frederick Ward Way outside Friary Walk, the ground floor of our West Car Park and around the town centre.

The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk

Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.

Free to withdraw cash points are located near Poundland/Pep & Co on Friargate mall & inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.

The toilets are located near Costa and The Entertainer.

SOFT PLAY IS CURRENTLY CLOSED UNTIL NEW YEAR 2024!

Our FREE soft play area designed for kids under 120cm is to let the little ones blow off steam. We are pleased to provide this facility and have made it as safe as possible. The nature of children’s play activity means accidents may occasionally happen. Parents and guardians MUST supervise children at all times

Soft Play is opening 1st of June 2022.

Opening hours: Tuesday to Sunday, 10.30-15.00.

Soft Play includes a breast feeding area and baby changing facility.

Our team patrol the shopping centre on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.

They can be reached anytime on telephone
01472 253027.

To view Freshney Place’s Visitor Code of Conduct please click here.

The easy way to send, return and Click & Collect. Shop with your favourite brands online and collect your purchase from our Customer Service Desk.

We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall or at our Customer Service Desk.

Location: Customer Service Desk – Baxtergate mall near HMV

Open: Monday to Saturday 09.30 to 15.30

Services available: Collect+, pushchair hire, Shopmobility hire, taxi request service, photocopying, printing, faxing and Strollex

If you require assistance, please speak to a member of Freshney Place team patrolling. For your safety we have First Aid and Defibrillator trained staff on site.

Ask one of our customer service team or call us on 01472 230250 or email customer.services@freshneyplace.co.uk 

Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!

Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.

For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php

Shopmobility is located at our Customer Service Desk on Baxtergate Mall.

Equipment can be hired from the centre’s Customer Service Team (at the desk near to HMV and Freshney Play), and includes both standard and bariatric wheelchairs, as well as standard and extra-maneuverable ‘twin’ scooters’.

To hire any equipment photo identification and proof of address must be provided. Hourly charges apply, annual memberships are available. Anyone requiring more information, or wishing to discuss the service further with the team, can contact the Customer Service desk on 01472 230250 or 01472 253028.