Facilities
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Car Parks
Parking at Freshney Place Shopping Centre is simple – with two secure multi storey car parks providing more than 800 spaces. Our West Car Park is located near to the Market and Next, the East Car Park is located near our Primark store.
East Car Park Update: Temporary Accessibility Changes – No liftsStarting 2nd June through mid-July, Levels 5–10 of the East Car Park will be closed for essential works.Please note:• No accessible bays in the East Car Park, near Riverhead (stairs only, no lifts).• Additional Temporary accessible bays are available in our West Car Park, near Next.
Dedicated parent and child spaces are available throughout the West Car Park. 
There are ample accessible parking facilities in both multi-storey car parks. For easy access to Shopmobility please park on the ground floor of the West Car Park. 
Electrical vehicle charging points are available on level 3 of the West Car Park. These charging points are FREE to use for paying car park customers. 
Visitors on motorcycles are welcome to park in the centre car parks and the same parking rates apply as stated below. West Car Park Opening Hours
Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pmEast Car Park Opening Hours
Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pmCar Park Payments
As you enter our car park the ANPR system will read your Vehicle Registration Number. If for any reason it doesn’t, please press for a ticket.
Before leaving the centre, please pay at any one of our 5 pay stations, either by entering your Vehicle Registration Number and following the instructions on the screen or, if applicable, using your ticket.
After payment, return to your car and exit or, if applicable, insert your validated ticket at the machine
Vehicle Parking Tariff
Monday – Saturday
Up to 1 hour £1.00 1-2 hours £2.00 2-4 hours £3.00 4-6 hours £6.00 6-8 hours £8.00 Over 8 hours £10.00 Sunday
Up to 1 hour £1.00 1-2 hours £2.00 Over 2 hours £2.50 All Day £2.50 
Car Park Terms and Conditions – Click here Please note height restriction of 2m in both East and West Car Park.
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Cycling
Cycle racks are available on Frederick Ward Way outside Friary Walk, the ground floor of our West Car Park and around the town centre.
The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk
Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.
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ATM - Cash Points
Free to withdraw cash points are located near Poundland/Pep & Co on Friargate mall & inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.
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Toilets
The toilets are located near Costa and The Entertainer.
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Kiddie Car Hire
Kiddie Cars can be hired from our Customer Service Desk.
1 hour £3
2 hours £5
3 hours £7
Please note, to hire a Kiddie Car, photo ID or a cash deposit of £20 is required and Ts and Cs apply*.
*Kiddie Car Terms and Conditions
- Hire of kiddie cars are subject to availability and on a first served basis. Kiddy cars cannot be reserved.
- Only one child per kiddie car at all times (unless a double seater). Children must be securely restrained using the belts provided and be wearing shoes at all times.
- Children must be over 12 months old, able to sit-up unaided. Only children who meet these requirements are permitted to ride in the kiddie car.
- Height restrictions apply, maximum height is 120cm.
- The supervising adult must ensure that attention is taken to avoid contact with other kiddie cars, objects or people.
- Children must be supervised at all times whilst in the kiddie car.
- Kiddy cars may only be used inside the Centre. Kiddie cars cannot be used on any escalators or stairs.
- Kiddy cars must be returned to the Customer Service Desk at least 30 minutes before the Centre closes.
- The supervising adult is responsible for all costs, losses, and liabilities incurred as a result of any injury or damage to the child and/or themselves and/or property damaged incurred whilst the kiddie car is in their possession, including if the kiddie car is stolen.
- The supervising adult is responsible for all damages, losses, costs or expenses suffered by Freshney Place Shopping Centre as a result of any breach of these terms and conditions. This does not limit or affect Freshney Place Shopping Centre’s responsibility to you for death or personal injury caused by its negligence or the negligence of its officers or employees.
- The management of Freshney Place Shopping Centre retains the right, at any time, to refuse or cancel the hire of a kiddie car at its sole discretion.
- Any unattended property is left at the supervising adult’s risk and Freshney Place Shopping Centre assumes no liability for any theft, loss or damage to unattended property.
- All personal data submitted to Freshney Place Shopping Centre will at all times be processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy
- Freshney Place Shopping Centre reserves the right to change these terms and conditions from time to time and without notice.
- These terms and conditions shall be governed and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts.
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Soft Play
SOFT PLAY IS OPEN, TUESDAY TO SUNDAY, 9.30-15.00
Our FREE soft play area designed for kids under 120cm is to let the little ones blow off steam. We are pleased to provide this facility and have made it as safe as possible. The nature of children’s play activity means accidents may occasionally happen. Parents and guardians MUST supervise children at all times
Opening hours: Tuesday to Sunday, 9.30-15.00
Soft Play includes a breast feeding area and baby changing facility.
Services
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Security
Our team patrol the shopping centre on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.
They can be reached anytime on telephone
01472 253027.To view Freshney Place’s Visitor Code of Conduct please click here.
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Collect +
This service is temporarily unavailable.
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Customer Services
We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall or at our Customer Service Desk.
Location: Customer Service Desk – Baxtergate mall near HMV
Open: Monday to Saturday 09.30 to 15.30
Services available: Collect+, Shopmobility hire, photocopying, printing and children’s car hire.
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First Aid
If you require assistance, please speak to a member of Freshney Place team patrolling. For your safety we have First Aid and Defibrillator trained staff on site.
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Lost & Found
Ask one of our customer service team or call us on 01472 230250 or email customer.services@freshneyplace.co.uk
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WiFi
Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php
Accessibility
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Shopmobility
Shopmobility is located at our Customer Service Unit on Baxtergate Mall.
Equipment can be hired from the centre’s Customer Service Team (at the unit near to Next), and includes both standard, bariatric wheelchairs and scooters.
To hire any equipment photo identification and proof of address must be provided. Hourly charges apply, annual memberships are available. Anyone requiring more information, or wishing to discuss the service further with the team, can contact the Customer Service desk on 01472 230250 or 01472 253028.
Opening Times
| Monday | 9.00 - 17.30 |
| Tuesday | 9.00 - 17.30 |
| Wednesday | 9.00 - 17.30 |
| Thursday | 9.00 - 17.30 |
| Friday | 9.00 - 17.30 |
| Saturday | 9.00 - 17.30 |
| Sunday | 10.30 - 16.30 |
| Bank Holiday Mondays | 10.30 - 16:30 |
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Getting Here
Enter Grimsby on either the A180, A46 or A16 then follow the signs for ‘Town Centre’. Postcode: DN31 1ED
The East and West car parks are open.
East Car Park – Lift access is only available on level 6.
For more information on parking and charges click here.
Freshney Place is a couple of minutes’ walk from ‘Grimsby Town’ station. A regular rail service operates from all parts of the country directly into Grimsby Town station. For all timetable details telephone 08457 484950 or log on to www.nationalrail.co.uk
Several bus stops are located near Freshney Place Shopping Centre in Grimsby Town Centre. Detailed information on bus travel to Grimsby town centre and surrounding areas can be obtained by contacting Traveline on 0871 200 22 33 or visit
www.traveline.org.uk, Stagecoach or Phone’n’Ride on 01472 324440.
Freshney Place has a taxi drop off and pick up point located in the West Multi Storey Car Park on the ground floor. A bench has been specifically located in the car park near the entrance to the shopping centre for customers to wait for their taxi. You can call Taxi Cabs, Brighowgate Bus Station, Grimsby 01472 343434 or ask one of our staff on our Customer Service Desk on Baxtergate mall who will be happy to order a taxi for you.
Cycle racks are available on Frederick Ward Way outside Friary Walk and around the town centre. The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. Visit www.grimsbycyclehub.org.uk.
Opening Times
Getting Here
Facilities
