Opening Times
Getting Here
Facilities
Have a Heart 2025
Posted: Friday 07th NovemberHelp a local disadvantaged child this Christmas by simply taking a tag from the tree, at our Customer Services unit. Return the unwrapped gift, with the tag back to the desk by 17th December.
Facilities
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Car Parks
Parking at Freshney Place Shopping Centre is simple – with two secure multi storey car parks providing more than 800 spaces. Our West Car Park is located near to Next, the East Car Park is located near our Primark store and Top Town Market.
West Car Park Update: Temporary Accessibility/Parent & Child Changes:
From Thursday 25th September works will start on levels 2, 3 and 4 of our West Car Park (by Next). These levels will be unavailable for parking until late October, early November. Parking will still be available on the ground floor and levels 5 to 9. Customers are also able to park in our East Car Park (by Primark).
Dedicated parent and child spaces are available throughout the West Car Park. 
There are ample accessible parking facilities in both multi-storey car parks. For easy access to Shopmobility please park on the ground floor of the West Car Park. 
Electrical vehicle charging points are available on level 3 of the West Car Park. These charging points are FREE to use for paying car park customers. Please be advised from the 25th September, only one Electric Vehicle charging bay will be available to use in our West Car Park (Next).
We apologise for any inconvenience this may cause and appreciate your understanding whilst car park refurbishment works continues.
Visitors on motorcycles are welcome to park in the centre car parks and the same parking rates apply as stated below. West Car Park Opening Hours
Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pmNear Next.
East Car Park Opening Hours
Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pNear Primark/TK Maxxm
Car Park Payments
As you enter our car park the ANPR system will read your Vehicle Registration Number. If for any reason it doesn’t, please press for a ticket.
Before leaving the centre, please pay at any one of our 5 pay stations, either by entering your Vehicle Registration Number and following the instructions on the screen or, if applicable, using your ticket.
After payment, return to your car and exit or, if applicable, insert your validated ticket at the machine
Vehicle Parking Tariff
Monday – Saturday
Up to 1 hour £1.00 1-2 hours £2.00 2-4 hours £3.00 4-6 hours £6.00 6-8 hours £8.00 Over 8 hours £10.00 Sunday
Up to 1 hour £1.00 1-2 hours £2.00 Over 2 hours £2.50 All Day £2.50 
Car Park Terms and Conditions – Click here Please note height restriction of 2m in both East and West Car Park.
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Cycling
Cycle racks are available on Frederick Ward Way outside Friary Walk, the ground floor of our West Car Park and around the town centre.
The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk
Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.
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ATM - Cash Points
Free to withdraw cash points are located inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.
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Toilets
Ladies, Gents & Disabled Toilets – Spacious cubicles that accommodate pushchairs and mobility aids.
Lowered Sinks – Perfect for children to wash their hands independently.
Baby Feeding Room – A quiet, comfortable space for feeding and changing your little ones.
Autism-Friendly Hour – During this dedicated time, we provide paper hand towels instead of hand dryers to create a calm and sensory-friendly experience.
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Kiddie Car Hire
Kiddie Cars can be hired from our Customer Services.
1 hour £3
2 hours £5
3 hours £7
Please note, to hire a Kiddie Car, photo ID or a cash deposit of £20 is required and Ts and Cs apply*.
View the Kiddie Car Terms and Conditions
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Soft Play
SOFT PLAY IS OPEN, TUESDAY TO SUNDAY, 9.30-15.00
Our FREE soft play area designed for kids under 120cm is to let the little ones blow off steam. We are pleased to provide this facility and have made it as safe as possible. The nature of children’s play activity means accidents may occasionally happen. Parents and guardians MUST supervise children at all times
Opening hours: Tuesday to Sunday, 9.30-15.00
Soft Play includes a breast feeding area and baby changing facility.
Services
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Security
Our team patrol the shopping centre on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.
They can be reached anytime on telephone
01472 253027.To view Freshney Place’s Visitor Code of Conduct please click here.
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Collect +
Collect+ Service – Send, return, or collect your parcels with ease while you shop, available from our Customer Services (near Next)
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Customer Services
We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall or at our Customer Service Unit.
Location: Customer Service Unit – Baxtergate mall near NEXT
Open: Monday to Sunday 09.30 to 15.30
Services available: Collect+, Shopmobility hire, photocopying, printing and kiddie car hire.
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First Aid
If you require assistance, please speak to a member of Freshney Place team. For your safety we have First Aid and Defibrillator trained staff on site.
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Lost & Found
Please ask one of our customer service team or visit Customer Services if you have lost or found an item. Alternatively call us on 01472 230250 or email customer.services@freshneyplace.co.uk
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WiFi
Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php
Accessibility
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Shopmobility
Shopmobility is located within our Customer Service Unit on Baxtergate Mall, near NEXT
Equipment can be hired from the centre’s Customer Services (near Next), and includes both standard, bariatric wheelchairs and scooters.
To hire any equipment photo identification and proof of address must be provided. Hourly charges apply, annual memberships are available. Anyone requiring more information, or wishing to discuss the service further with the team, can contact the Customer Service desk on 01472 230250 or 01472 253028.
Opening Times
| Monday | 9.00 - 17.30 |
| Tuesday | 9.00 - 17.30 |
| Wednesday | 9.00 - 17.30 |
| Thursday | 9.00 - 17.30 |
| Friday | 9.00 - 17.30 |
| Saturday | 9.00 - 17.30 |
| Sunday | 10.30 - 16.30 |
| Bank Holiday Mondays | 10.30 - 16:30 |
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Getting Here
Enter Grimsby on either the A180, A46 or A16 then follow the signs for ‘Town Centre’. Postcode: DN31 1ED
The East and West car parks are open.
East Car Park – Lift access is only available on level 6.
For more information on parking and charges click here.
Freshney Place is a couple of minutes’ walk from ‘Grimsby Town’ station. A regular rail service operates from all parts of the country directly into Grimsby Town station. For all timetable details telephone 08457 484950 or log on to www.nationalrail.co.uk
Several bus stops are located near Freshney Place Shopping Centre in Grimsby Town Centre. Detailed information on bus travel to Grimsby town centre and surrounding areas can be obtained by contacting Traveline on 0871 200 22 33 or visit
www.traveline.org.uk, Stagecoach or Phone’n’Ride on 01472 324440.
Freshney Place has a taxi drop off and pick up point located in the West Multi Storey Car Park on the ground floor. A bench has been specifically located in the car park near the entrance to the shopping centre for customers to wait for their taxi. You can call Taxi Cabs, Brighowgate Bus Station, Grimsby 01472 343434 or ask one of our staff on our Customer Service Desk on Baxtergate mall who will be happy to order a taxi for you.
Cycle racks are available on Frederick Ward Way outside Friary Walk and around the town centre. The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. Visit www.grimsbycyclehub.org.uk.