Parking at Freshney Place Shopping Centre is simple – with two secure multi storey car parks providing more than 800 spaces. Our West Car Park is located near to Next, the East Car Park is located near our Primark store and Top Town Market.

	Dedicated parent and child spaces are available in both the West Car Park and East Car Parks.
	Our designated accessible bays in the East Car Park, near Primark are located on Levels 6 and 8, which provide direct lift access into the centre.   Our designated accessible bays in the West Car Park, near Next are located on Levels 3, 5 and 7 which provide direct lift access into the centre.
	Our EV charging facilities are currently unavailable for use. There are EV charging points nearby: Cartergate Car Park, Cartergate, DN31 1RT Tesco Extra, Market Street, DN31 1PG Millfields Hotel, Bargate, DN34 5AD
	Visitors on motorcycles are welcome to park in the centre car parks and the same parking rates apply as stated below.

West Car Park Opening Hours (Near Next)

Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30pm

East Car Park Opening Hours (Near Primark)

Monday to Saturday 8.30am to 6pm, last entry at 5.30pm
Sunday 10am to 5pm, last entry at 4.30p

Car Park Payments

As you enter our car park the ANPR system will read your Vehicle Registration Number. If for any reason it doesn’t, please press for a ticket.

Before leaving the centre, please pay at any one of our 5 pay stations, either by entering your Vehicle Registration Number and following the instructions on the screen or, if applicable, using your ticket.

After payment, return to your car and exit or, if applicable, insert your validated ticket at the machine

Vehicle Parking Tariff

Monday – Saturday

Sunday

Car Park Terms and Conditions – Click here

Please note height restriction of 2m in both East and West Car Park.

Cycle racks are available on Frederick Ward Way outside Friary Walk, the ground floor of our West Car Park and around the town centre.

The Cycle Hub at Grimsby Town train station offers secure indoor cycle parking, servicing and repairs as well as cycle hire for the whole family. www.grimsbycyclehub.org.uk

Bicycles are not permitted in the shopping centre. Please use the facilities mentioned above to secure your cycle while visiting Freshney Place Shopping Centre.

Free to withdraw cash points are located inside M&S on the ground floor. Further cash points are available along Victoria Street just outside the shopping centre.

Ladies, Gents & Disabled Toilets – Spacious cubicles that accommodate pushchairs and mobility aids.

Lowered Sinks – Perfect for children to wash their hands independently.

Baby Feeding Room – A quiet, comfortable space for feeding and changing your little ones.

Autism-Friendly Hour – During this dedicated time, we provide paper hand towels instead of hand dryers to create a calm and sensory-friendly experience.

Kiddie Cars can be hired from our Customer Services.

1 hour £3

2 hours £5

3 hours £7

Please note, to hire a Kiddie Car, photo ID or a cash deposit of £20 is required and Ts and Cs apply*.

View the Kiddie Car Terms and Conditions

SOFT PLAY IS OPEN, TUESDAY TO SATURDAY 9.30-15.00

SUNDAY 10.30-15.00

Our FREE soft play area designed for kids under 120cm is to let the little ones blow off steam. We are pleased to provide this facility and have made it as safe as possible. The nature of children’s play activity means accidents may occasionally happen. Parents and guardians MUST supervise children at all times

Soft Play includes a breast feeding area and baby changing facility.

Our team patrol the shopping centre on a regular basis. They ensure the safety and well-being of both our shoppers and our retailers. Their responsibility is to maintain a welcoming, peaceful and safe environment in and around the centre. Any unusual or undesirable activities should immediately be brought to their attention.

They can be reached anytime on telephone
01472 253027.

To view Freshney Place’s Visitor Code of Conduct please click here.

Collect+ Service – Collect your Amazon parcels with ease while you shop. Available at our Customer Services Unit (near Next).

We have a dedicated award winning Customer Service team to welcome and ensure you have an enjoyable visit at Freshney Place. If there is anything we can help you with, please ask one of our team on the mall or at our Customer Service Unit.

Location: Customer Service Unit – Baxtergate mall near NEXT

Open: Monday to Sunday 09.30 to 15.30

Services available: Collect+, Shopmobility hire and kiddie car hire.

If you require assistance, please speak to a member of Freshney Place team. For your safety we have First Aid and Defibrillator trained staff on site.

Please ask one of our customer service team or visit Customer Services if you have lost or found an item. Alternatively call us on 01472 230250 or email customer.services@freshneyplace.co.uk 

Stay connected and get online with FREE WIFI available now at Freshney Place Shopping Centre!

Plus, remember to like us on Facebook and Follow us on Twitter
for information on competitions and more.

For full Terms and Conditions please visit: https://inkspotwifi.co.uk/terms.php

Our ‘Package for Milly’ initiative is here to ensure anyone who needs essential menstrual products can access them with dignity and discretion. The scheme is named in honour of women’s rights campaigner Millicent Fawcett.
Visitors to Freshney Place can simply ask any member of the centre team for “a package for Milly” and will be given a free, discreet bag containing essential items, no questions asked.

We’re proud to share that 18 of our retailers are also supporting our initiative by providing free discreet bags in-store.

Participating stores include:
Card Factory
Career’s Café
C&C Sweets
Clarks
Costa
Fragrance Shop (The)
Grimsby Library
Max Spielmann
New Look
Next
Perfume Shop (The)
Primark
Silver Tree
St. Andrew’s Hospice (near Next)
St. Andrew’s Hospice (near The Entertainer)
TK Maxx
Top Town Market
Waterstones
Works (The)

Shopmobility is located within our Customer Service Unit on Baxtergate Mall, near NEXT

Equipment can be hired from the centre’s Customer Services (near Next), and includes both standard, bariatric wheelchairs and scooters.

To hire any equipment photo identification and proof of address must be provided. Hourly charges apply, annual memberships are available. Anyone requiring more information, or wishing to discuss the service further with the team, can contact the Customer Service desk on 01472 230250 or 01472 253028.